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2024 Collection Calls & Telephone Techniques - Part 1

March 21, 2024 11:00 AM - 12:30 PM (CDT)

Description

Collection Techniques - Part I: Preparing for Action

The old adage is that battles are won and lost before they are ever fought. So it is with collections. In this seminar we will discuss collector preparation and how preparation translates to effective collection action. We will review the following:

  • The Principles of Collecting.
  • The Collector’s Role – Why we matter.
  • First Impressions.
  • The traits that effective collectors possess.
  • How to identify and reach the decision maker.
  • Roadblocks to collecting an account and how to deal with them.
  • Summary Tips for better Preparation.

Meet Your Speaker:


John Chotkowski, Managing Director for Commercial Collection Corporation NY

John was born and raised on Long Island and graduated from the State University of New York with a BA in History. John joined the Commercial Collection Corporation of New York in October 1993 and has been there ever since. He has remained true to the CCCNY mission of providing the best collection service available anywhere. John is now a Managing Director and part-owner of CCCNY and is looking forward to continuing and enhancing CCCNY’s mission as the industry and our company continues to evolve.

Time

Event is hosted in Central Time Zone

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Contact Information

International Association of Commercial Collectors, Inc.
Name: Vanessa Feilan
Phone: (952) 925-0760
Email: feilan@commercialcollector.com
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